TERMS & CONDITIONS

DISPATCH POLICY

We ship our orders within 2-8 days, however, it can change depending upon the season and workload. For custom orders, it can take a couple of days more. When you place an order with us, we send the order confirmation email and date of dispatch time as well for your order.

DELIVERY TIME:

All orders are sent by FedEx or DHL. Transit time will vary depending on which city you are located in, but the average time to be allowed is 3-5 days.

RETURN & EXCHANGE:

Kindly check our Returns / Exchange policy page

EXCHANGING AN ITEM

If you are exchanging the item, your replacement item will be sent out as soon as the initial item is returned. You are responsible for the freight charges of all items coming back to us for exchange.

GUARANTEE:

Every product that Jacketist sells is guaranteed to satisfy our customer’s need to feel good about themselves. If you are not fully satisfied you may return it for exchange or store credit. At Jacketist this is more than our guarantee, it is our mission. We will do everything possible to ensure that you are satisfied with each element of your purchase:

THE VALUE OF THE PRICE

Knowing you have received your money’s worth;

THE QUALITY OF OUR PRODUCTS

Knowing that your purchase will last because of our experience and the quality of products. Once you receive your purchase and review our products against these elements, we know that you will be completely satisfied.

PRICE GUARANTEE

Jacketist guarantees the lowest prices for the top quality products.

CONFIDENTIALITY

All confidential information, including credit card details, is held securely and only transmitted in encrypted form. Customer details are not passed to any third parties and are used only in accordance with the Data Protection Act.

INDEMNITY

You agree to indemnify us against any claims, losses, liabilities, damages, and expenses (including legal fees), arising out of your use of this site.

PAYMENT METHODS

We accept PAYPAL and Credit Cards via secure online methods.

SECURE SERVER SOFTWARE AND ENCRYPTION

Jacketist secures server software (SSL) encrypts all confidential ordering information, including credit card number, name, and address. All ordering information remains private on the Internet using SSL.